01
Reclaim 30 minutes a day up to two days a week per person
That is the operational time teams unlock after the first workshop — not through cuts, but by removing friction everyone has been routing around.
Use Case Workshop
Friction mapping
Use Case Workshop
How many hours a week does your team lose to problems that come back a month later?
Most organisations know their issues by name, not by numbers. Without a precise friction map, every fix costs time and budget twice over.
02
One workshop day instead of months of guessing
We work with key people on your side. We locate where processes lose time, quality or money, and attach real numbers to each point.
03
A map with priorities and a cost for every friction point
You know what to fix first — not another blind project, but a concrete sequence of actions justified in hours or money.
Does this situation sound familiar?
If you recognise at least two of the signals below, mapping friction points will give you a first real answer.
- The team keeps revisiting the same issues every quarter, but each function sees a different root cause.
- Fixes work for a while, then the problem comes back in another shape and hits another team.
- Every new project starts with “how we run it” instead of the actual work.
- The numbers in the annual report do not explain why growth has slowed.
How we work
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The week before the workshop
Prep and initial interviews
We speak with four to six people at different levels in the organisation. We gather hypotheses, operational data and context so the workshop opens with substance, not another round of introductions.
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One workshop day
Mapping session with your team
On site or remote with key people. We map processes, pin down friction points and assign each a realistic operating cost in hours or currency.
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The week after the workshop
Priority report and recommendations
You receive a friction map with priorities, an estimated cost for each, and a recommended order of work. Your leadership has a basis for decisions, not another undifferentiated problem list.
What you get at the end
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Friction map with operating cost
A visual document showing where the organisation loses time, quality or money. Each point has a weighting and a cost estimate in hours or money.
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Prioritised list with rationale
The sequence of actions to implement, based on cost–impact trade-offs — not a wish list, but a decision sequence with a reason for every line.
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Tooling and method recommendations
For each priority we point to a type of fix — workshop, automation, process change, documentation. Your team knows not only what to fix, but how.
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Executive workshop summary
A short version of the report in a format you can present. Budget decisions in 30 minutes, not after another quarter of analysis.
Questions we hear most often
How long is it from first contact to the report?
Typically three weeks. One week for prep and interviews, one workshop day, one week for the report. In more complex organisations it may add a week.
Do we need clean data before we start?
No. We work with what you have. Gaps in data for an area are themselves diagnostic and go into the report.
Who on our side should take part?
Four to eight people at different levels — leadership or a decision owner, team leads, one or two operations specialists. A small group yields concrete answers; a large one generates opinions.
For companies that feel the slowdown but cannot pinpoint where it starts
If this sounds familiar, book a diagnostic session (button below).